Terms and Spa Policies

Who these terms cover

These terms apply to every treatment booked at Olive Spa, the day spa on the 1st Floor of V Hotel Fujairah, Al Fassel Rd, Fujairah, United Arab Emirates. Olive Spa is run by Olive SPA Management. V Hotel Fujairah is the hotel that hosts the spa; its property registration no. 1015010 belongs to the hotel. For hotel rooms, restaurants and other hotel services, the hotel’s own terms apply.

We have written these terms in plain language. They exist to make every visit calm, safe and fair, for you, for other guests and for our team. If anything is unclear, ask us before you book.

How booking works

• You can request a booking online, by phone on +971 54 594 0701 or +971 50 271 8276, or on WhatsApp (+971 50 271 8276).
• A request is not a confirmed booking until we have replied to confirm the date, time, treatment and length.
• Please give us a mobile number we can reach on the day, in case we need to contact you about your appointment.
• If you book on behalf of someone else, please make sure they know the time, the location and these terms.

Bookings

Bookings are confirmed once we have replied by phone, WhatsApp or email. Please arrive 10 to 15 minutes before your appointment. Late arrival may shorten your treatment so that the next guest is not delayed.

Cancellations and changes

If you need to cancel or move your booking, please tell us as early as possible by phone or WhatsApp. Early notice lets us offer the time to another guest. Guests who arrive late may receive a shorter treatment so that the next appointment is not delayed.

Prices and payment

Prices are shown on the spa menu in UAE dirhams. If you would like a written quote, including any taxes, ask us before your visit. Accepted payment: payment is taken at the spa after your treatment; ask us if you want to confirm a payment method in advance.

Prices, quotes and what is included

Our prices are listed in UAE dirhams on the spa menu. Every treatment price includes the treatment itself, the consultation, use of the treatment room, fresh linen, towels, a robe and slippers, disposable underwear where needed, and a drink in the relaxation area. If we confirm a price to you by WhatsApp or phone, that confirmed price applies to your booking. Groups, couples and gift bookings can also be quoted in writing.

Health and safety

Please tell us about pregnancy, recent surgery or injury, heart or blood pressure conditions, skin conditions, allergies or any other health concern before your treatment. We may adapt a treatment, recommend a different one, or ask you to obtain medical advice first. Our treatments are for relaxation and general wellbeing and are not medical treatment.

Health conditions in more detail

Heat treatments such as steam and sauna are for comfort too. They are not medical treatment. Please tell us before your appointment if any of the following apply. Your answers help us decide whether any change is needed.

• Pregnancy, or the possibility of pregnancy
• Recent surgery, fractures, sprains or other injuries
• Heart conditions, high or low blood pressure, or circulation problems
• Diabetes, epilepsy or any condition affecting sensation
• Blood-thinning medication or a history of blood clots
• Skin conditions, open cuts, sunburn, recent waxing, shaving or laser treatment
• Allergies to nuts, oils, fragrances or soaps
• Fever, infection, or feeling generally unwell on the day

We may decline or stop a treatment if we believe it is not safe for you. That decision is made only for your wellbeing.

Consultation, consent and your right to stop

Before every treatment your therapist will ask how you feel, the pressure you prefer, the areas to focus on or avoid, and any health notes. By continuing with the treatment you confirm that the information you gave is accurate.

• You are always in control. You may ask your therapist to change the pressure, skip an area, or stop the treatment at any time, without giving a reason.
• You undress only to your own comfort level. Disposable underwear is provided for oil treatments and the Moroccan bath.
• You will be covered by a sheet or towel throughout, with only the area being worked on uncovered.
• Your therapist will leave the room while you undress and dress.

Therapist preference

You may ask for a female or male therapist, or a specific therapist by name. We will always try to meet your request, but it depends on who is on shift at your chosen time. If we cannot arrange your preference, we will tell you when we confirm your booking, so you can choose another time if you wish.

Conduct

Olive Spa provides professional therapeutic and relaxation treatments only. Any inappropriate request or behaviour towards our team will end the session immediately, with no refund.

Respect for our team

Our therapists are trained professionals. We ask every guest to treat them with the same respect and courtesy we show you. Only professional treatments are offered. Any inappropriate comment, request or behaviour will end the treatment immediately, without refund, and we may refuse future bookings.

Age

Treatments are intended for adults. If you would like to book for a younger family member, please contact us first so we can advise.

Children and young people

Our treatments are designed for adults. Please speak to us before booking for anyone under 18. We will tell you whether a treatment is suitable, and a parent or guardian may need to be present.

Hygiene standards

Every guest receives fresh sheets, towels and a fresh face-cradle cover. Treatment rooms are cleaned and reset between every appointment. Single-use items, such as disposable underwear, are used once and discarded. If anything does not look or feel clean to you, please tell us immediately and we will put it right.

Quiet, phones and photography

Olive Spa is a quiet space. Please keep phones on silent in the treatment and relaxation areas. To protect the privacy of other guests and our team, please do not take photos or videos inside the spa, except of yourself in a private area. We never photograph guests.

Groups and couples

For couples treatments in our private suite, and for groups booking side-by-side or back-to-back treatments, please give us as much notice as possible. If one member of a group arrives late, the timing of the group’s treatments may need to change.

Gift and third-party bookings

When you book a treatment for someone else, you are responsible for passing on the date, time, location and these terms, and for letting us know about any health notes that apply to them. The guest receiving the treatment will still complete their own consultation card on arrival, and their therapist will check with them directly before starting.

Opening hours and public holidays

Olive Spa is open every day from 9:00 AM to 3:00 AM. Hours may change on public holidays and during Ramadan, so please check with us when you book. If we ever need to change or cancel a confirmed appointment, for example because a therapist is unwell, we will contact you as early as possible and offer you another time.

Accessibility and special requirements

Olive Spa is on the 1st Floor of V Hotel Fujairah and can be reached by lift. If you have reduced mobility, find it difficult to get on and off a massage table, or have any other requirement, tell us when you book. We will plan extra time and help, and suggest the treatment and room that will be most comfortable for you.

Lost property

Please use the lockers provided. Olive Spa cannot accept responsibility for valuables left unattended.

Your information

We use the details you give us only to manage your booking and deliver your treatment safely. Health notes are kept confidential and shared only with your therapist. Read our privacy policy and cookie policy for more.

Feedback and complaints

If something about your visit was not right, please tell us during your visit if you can, so we have the chance to fix it straight away. You can also contact us afterwards by phone or WhatsApp. We read every message and reply personally. Honest public reviews on Google are always welcome.

We aim to resolve any concern quickly and fairly. Where something has clearly gone wrong on our side, we will discuss with you how to put it right, whether that is adjusting your treatment, offering another appointment, or another fair solution.

Changes to these terms

We may update these terms from time to time, for example when we change our menu, prices or opening hours. The version on this page applies to bookings made after the date shown below. Last reviewed: 23 October 2026.