Olive Spa Privacy Policy

Effective from 23 October 2026

Who is responsible for your information

This website and the spa described on our About page are run by Olive SPA Management, which operates Olive Spa Fujairah on the 1st Floor of V Hotel Fujairah, Al Fassel Rd, Fujairah, United Arab Emirates. In this policy, “we” and “us” mean the spa. V Hotel Fujairah is a separate business. If you book a room or use other hotel services, the hotel’s own privacy terms apply to that information.

You can reach us about anything in this privacy policy on WhatsApp +971 50 271 8276 or by phone on +971 54 594 0701, daily from 9:00 AM to 3:00 AM.

What this policy covers

This privacy policy explains what happens to personal information when you:

• browse olivespafujairah.com on a phone, tablet or computer;
• use the booking form or the contact form on this website;
• call us, or message us on WhatsApp;
• visit the spa and complete the short consultation before your treatment.

It does not cover other websites that we link to, such as Google Maps, WhatsApp, or our social media pages. Each of those services has its own privacy policy, separate from ours.

Information you give us

When you ask for a booking, we usually need:

• Your name and mobile number, so we can confirm the appointment and contact you if something changes.
• The treatment, length, date and time you would like, and how many people are coming.
• Preferences, such as a male or female therapist, firmer or lighter pressure, or areas to avoid.
• Any notes you add, for example a special occasion or a question about the treatment.

Please share only what is needed to arrange your visit. You do not need to give us documents, card details or your address to make a booking.

How the booking form on this website works

The booking and contact forms on this website do not save your details on our web server. When you press the button, the form opens WhatsApp with your request already typed in a message to +971 50 271 8276. Nothing reaches us until you choose to send that message. If you close WhatsApp without sending, we receive nothing.

Once you send it, the message is stored in WhatsApp on the spa’s booking phone, in the same way as any other WhatsApp conversation.

Health information

Before a massage or a Moroccan bath, we ask a few questions about your health, for example pregnancy, recent surgery, injuries, skin conditions, allergies or blood pressure. This helps your therapist choose safe pressure, oils and techniques. You decide what to tell us, and you can choose not to answer. If you do not answer, the therapist may need to keep the treatment gentler.

Health notes are used only for your treatment. They are shared with your therapist and not used for marketing.

Phone calls and WhatsApp messages

When you call the spa, we see your number in the call log, the same as any phone. We do not record calls. When you message us on WhatsApp, the conversation stays on the spa’s booking phone so the team can check your request, your preferred time and any notes you sent.

Booking for someone else

If you book a treatment for a partner, a friend or a family member, including a couples massage, or buy a visit as a gift, please share only the details we need, such as their first name and the time. Tell them you have done so. They can then contact us directly about anything to do with their own treatment and health.

Reviews you post in public

Reviews you leave on Google or on social media, like those shown on our home page, are public and are controlled by those platforms. If we reply to a review, we will not mention your treatment details or health. We may show short public Google reviews on our website, with the reviewer’s name as it appears on Google.

Information collected automatically on the website

Like most websites, this site uses analytics tools to understand which pages are useful and where visitors have difficulty. These tools are:

• Google Tag Manager, which loads our measurement tags;
• Google Analytics 4, which counts visits and shows which pages are viewed, roughly where visitors come from (for example, city or country), the type of device and browser, and how people arrived at the site;
• Microsoft Clarity, which shows how pages are scrolled and clicked, so we can find buttons that are hard to use. Clarity can produce anonymous session replays. By default, it masks text typed into form fields.

We use these reports in summary form to improve the website. We do not use them to identify you personally. Details of the cookies involved are not repeated in this privacy policy; they are on our cookie policy page.

Why we use your information

We do not sell, rent or trade personal information, and we do not send marketing messages unless you have asked us to.

Who we share it with

We share information only when it is needed:

• Your therapist and the spa team who arrange your visit.
• WhatsApp (Meta), which carries messages between you and us.
• Google, which provides Google Analytics, Google Tag Manager and the map on our contact page.
• Microsoft, which provides Clarity.
• Authorities, only if UAE law requires us to share information.

Some of these companies may process data on servers outside the UAE. They apply their own safeguards, which are described in their privacy policies.

How long we keep it

We keep booking messages and notes only for as long as they are useful for your bookings, and for as long as the law requires us to keep business records. After that, we delete them. Under this privacy policy, website analytics data is kept in Google Analytics and Microsoft Clarity for the period set in those accounts. If you would like your WhatsApp conversation with us deleted sooner, ask us and we will remove it from the spa’s device.

Keeping it safe

Booking messages are handled by the spa team who need them to arrange your visit. The website uses HTTPS, so pages and forms load over an encrypted connection. No method of sending or storing information is completely secure, but we take reasonable care to protect what you share with us.

Your choices and rights

Under this privacy policy, and depending on the law that applies, including the UAE Personal Data Protection Law where relevant, you can ask us to:

• tell you what personal information we hold about you;
• correct anything that is wrong or out of date;
• delete information we no longer need;
• stop using your information for a particular purpose.

To make a request, contact us on WhatsApp or by phone. We may ask a simple question to confirm it is really you before we act. You can also limit website analytics yourself by blocking cookies in your browser, as explained in our cookie policy.

Young people

Our treatments are designed for adults, as explained in our terms and spa policies. If a parent or guardian contacts us about a younger family member, we use the details they give us only to answer that request.

Changes to this policy

If the way we handle information changes, for example if we add a new booking system, we will update this privacy policy and change the date at the top.